Setting the vision for a digital transformation is quite a challenge! From creating the customer facing digital interface to providing the right digital tools for your employees and setting up the information system to drive this transformation is a journey that must be carefully planned. We have conducted many projects to bootstrap the digital journey of customers in order to provide a quick ROI
Architecture & blueprints
Why Create Enterprise Architecture Blueprints? Enterprise Architecture Blueprint has a number of impact on certain business outcomes: Benefits of creating a blueprint:
1 Give an overview of the enterprise layers, their building blocks and their interdependencies ;
2. Communicate the status of strategy & operations blocking or enabling building blocks in the organization ;
3. Report where exactly the current situation is unknown (black holes) to management or where the situation is not compliant to standards ;
4. Expose data or information that is not used optimally or duplicated ;
5. Align and connect data of all your enterprise blueprints, landscapes, roadmaps, etc.
Agile methodology & Scrum
Scrum is an agile framework that allows for more effective collaboration among members of a team working on complex project and is becoming an industry standard. We help organizations to shift from traditional project management to Scrum agile project management by providing the tools, training and coaching. We usually start with a high visibility pilot project before launching a companywide roll out in order to adapt the required change management approach.
Project Portfolio Management
We provide consulting expertise for each step of the Project Portfolio Management Process
1. Create an inventory and establish a strategy: first, identify all projects in the pipeline, including future potential projects, by gathering key project and organizational information.
2. Analyze: set up indicators in terms of priorities, resources and budget, analyze the current strengths and weaknesses of your project portfolio
3. Management: based on these uniform KPIs, alignment the project portfolio priorities with the business goals
4. Test and Adapt: refine KPIs and reporting to better suit management expectations
Maturity analysis is an audit tool used to get a snapshot of existing capabilities and processes. The process is used to assess the level of maturity of a given set of factors by using or creating a maturity model with a set of criteria to reach a given maturity level. This model is then used to create a roadmap and measure the progress in terms of maturity. We use models such as CMMI for IT processes and TMMI in the field of testing.
ITSM & ServiceNow expertise
Customer satisfaction and meeting business expectations are the key drivers of Information Technology Service Management (ITSM) development . ITSM is a set of workflows and tools to optimally develop, deliver, and manage IT services. ITSM usually relies on the ITIL model to handle incidents, service requests, problems, and changes. We typically help clients to setup and optimize their ITSM platform such as ServiceNow. Our main focus is to streamline and measure customer service and business satisfaction.
A service catalog is an organized and curated collection of any and all business and information technology related services that can be performed by, for, or within an enterprise. The Service Catalogue is the only part of the Service Portfolio published to Customers to support the sale and delivery of IT Services. The Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes. The purpose of Service Catalog Management is to provide and maintain a single source of consistent information on all operational services and to ensure that it is widely available to those who are authorized to access it. Our usual missions in this field are to structure the service catalog and to develop the internal marketing of this service catalog.
CIO corporate marketing & communication
Today CIOs must satisfy internal stakeholders and to achieve this goal, it becomes increasingly necessary to setup a structured internal communication and marketing effort to relay the objectives and achievements of the IT division. To bootstrap this marketing drive within IT is typically our first assignment. We then help IT to build-up the required capabilities to maintain and develop its internal marketing.
Change management & training
For many people, uncertainty is uncomfortable. For some, it’s downright paralyzing. If your organization is getting ready to embark on a transformation or if you’ve already done so, you can make the process easier by offering people tools, tips, and some form of change management training. Communication and training are the cornerstone of change management. We lead change management projects to bring about change effectively with timely communication and training plans. When appropriate, we rely on collective workshops to assess the pain points for different profiles in order to build customized change management plans.
Testing and quality strategy
Software testing or Quality Assurance strategies describe how to mitigate product risks for stakeholders at the test level. Our usual starting point is to assess the testing maturity of an organization to then build strategy in terms of sourcing, tooling and methodology. We have helped very large organizations to successfully setup external testing centers, to adopt automated testing approaches and tooling and adapt their testing methodology to agile project methodology. Our consulting team has several testing experts to help you overcome these challenges.
CRM & Salesforce expertise
The objective of a customer relationship management (CRM) system is to improve customer service relationships, drive sales growth, assist in customer retention and digitalize internal processes. In fact, today CRM systems are at the heart of many organization's digital transformation and data driven management through the right combination of strategy, practices and technologies to manage and analyze customer interactions throughout the customer lifecycle. We have extensive experience with Salesforce CRM to help companies design their CRM. Salesforce is a cloud-based software to effectively streamline sales, marketing operations and customer service. Today, Salesforce is the #1 customer relationship management (CRM) platform in the world.
ERP & SAP expertise
ERP are software solutions that help organizations to manage their business processes. SAP is global ERP software provider with a leading position in many industry sectors. We provide consulting services and business process expertise in SAP to bridge the gap between business professionals and information technology. We also helped large organizations to plan their shift to SAP S/4HANA in terms of IT roadmap, internal capability assessment, change management and organizational adjustments. We also helped our clients to move to agile project methodology and automated SAP testing solutions.
Mobile App expertise
Today, a Mobile App relies on expert business analysis, UX and UI design, modern development frameworks and the ability to integrate with your back-office or ERP solution. We provide consulting advice to help create your mobile application from idea to launch, integrating the new product into your infrastructure and providing further optimization and scale-up on demand. We have successfully built mobile applications in corporate banking and in retailing environments.
Back office solutions
Back-office solutions are systems that are used to run a company operation such as systems to manage orders, inventory and logistics processes. Today, many legacy back-office solutions need to be more integrated with customer service and sales solutions to support the digital transformation of our clients. Some back-office platforms are highly industry specific such as for banking or insurance for which we have experts to guide you through the transformation and integration of these essential tools.
Monitoring & Event Management
Today, all large organizations have monitoring and event management tools to observe services and service components, and record and report selected changes of state identified as events. Our experts help organizations at every step from preparing an RFP to change their monitoring tools, to detect blind spots not covered by monitoring, to streamline event handling processes and escalation, to analyze quality issues or to setup emergency response teams.